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Unlike many distributors who outsource essential functions, we have a variety of in-house functions operating at all of our locations. Our services program offers value-added in-house programs developed to meet and exceed day-to-day contracting and installation operations. Our value-added services program is divided into three strategic categories: Universal, Power and VDV Services. Universal Services are services that apply to all orders place with Ace. These value-added services are beneficial to all of our customers and are designed to enhance your purchasing experience. Power Services are services that apply exclusively to electrical wire and cable orders. These services are beneficial to our electrical contractor/ installer customers. VDV Services are services that apply exclusively to voice, data and video orders. These services are beneficial to our voice, data and video contractors/ installers as well as our end user clientele.
Professional Customer Service and Technical
Support Staff:
Inventory Management/ Order Staging Services: Ace will stock and manage your project inventory and continuously feed your material to specified jobsite(s) at your request with our own fleet of heavy-duty, tailgate trucks at no additional cost. For projects outside of the New York metropolitan area, we will manage your inventory at one of our locations and arrange for pick-up and delivery via a national shipping company. For more information regarding having your orders staged with Ace, contact our Operations Manager at 1-800-225-2354 ext. 240. Ace Transportation Services: Our Own Fleet of Tailgate Trucks!: The Ace Fleet is dispersed daily throughout New York City, Long Island and Northern New Jersey, delivering thousands of products to requested jobsites. We can also deliver orders to Westchester County, N.Y. by request. All in all, the Ace Fleet program was designed to offer unbeatable logistics for local firms needing strong regional attention. The Ace Fleet Program in a Nutshell: For orders outside of the New York metropolitan area Ace arranges pick-up and delivery via third-party trucking companies for more information call our customer service department at 1-800-225-2354 (NY) or 1-800-624-1930 (NJ). Emergency Shipments: If you need to reach us during off hours, please call our night service center at 718-997-4368. Through this service you can reach an Ace Representative who will assist you with your requirements during off hours. If you would like to receive a copy of our Emergency Shipment Plan, contact our customer service department at 1-800-225-2354. Delivery Tracking Services: For a list of shipment tracking options, visit our Track Your Order page. Financial Services: Credit lines range from $2500.00 to $1,000,000.00 for qualified applicants. For more information, contact our Credit Department Manager at 800-225-2354 ext. 229. For a credit application, visit our Apply
For Credit page. You will need to have Adobe Acrobat Reader 5.0
or higher to view the document.
In-House Cutting, Striping and Paralleling Services: True Color Building Wire Services:
We stock True Color THHN in: Sizes range from #12 to 600mcm. Cutting and paralleling services are available. For more information contact an Ace Representative at 1-800-225-2354(NY)
or 1-800-624-1930 (NJ).
Training and Certifications:
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| © 2002-2003 by ACE Wire and Cable Co., Inc. All rights reserved. |